Last week Michael Hyatt posted a blog entry, “The Primary Difference Between the Wise and the Foolish,” in which he recounts a conversation he had with a business acquaintance. The acquaintance was asking for advice about a difficulty he or she was having at work, but was unwilling to change what they were doing. They spoke as if seeking a solution to the problem, but were more comfortable just complaining. “Ten minutes into the discussion,” Hyatt writes, “I realized I was dealing with a fool. There was no point in continuing the conversation. More talk would not change anything.” It reminded me of a quote attributed to Edwin Friedman, “The colossal misunderstanding of our time is the assumption that insight will work with people who are unmotivated to change” (Friedman, ix).